Active Business Management or ISO Certification - What's best for business?
Author: Ed BonesSuccess in an organisation requires leadership in actual terms, not just a tall stack of written directions. Leaders need a system of management, an agenda. They have to understand that money is nourishment, quality the fabric and relationships the soul of the organisation. To build enduring relationships, employees, suppliers and customers must be helped to be successful. For an organisation's managers to dump their responsibility onto a group of procedures is a violation of the most basic ethics.
Ask the average company executive about their system, and they will have no idea what it says or means. They will offer to call someone to explain it. They hear and see other companies following the path to ISO registration and believe it must be a good thing. They wouldn't dream of taking this approach with finances or human resources.
Information gathered within documents such as ISO9001 is useful - as information - because they bring together the conventional knowledge of quality assurance. There is no requirement for an organisation to be certified to them, or benefit in so doing.
For a great many, if not the vast majority, their ISO certificate has become the alternate choice to thoughtful and informed management, the standard being blamed for irrational and unnecessary bureaucracy, when poor management is the actual cause of such failures.
About the Author:Ed. Bones is a chartered quality professional, an IRCA registered Lead Auditor, and is a senior partner with Meon Consulting Group, providing expert audit and consultant services for ISO9001 & ISO14001 management systems. The company web site provides detailed information, and includes the offer of FREE Advice.
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