Customer Assumptions About Completion Dates Chapel Hill NC

It's as clear as the eye can see: the sea of disgruntled customers after a remodeling project. Like television meteorologists, we as remodelers should forecast the remodeling process in terms that customers can understand. This conversation will go a long way toward helping customers prepare for possible stormy weather — and even toward improving the chances of sunny skies ahead.

CLOUDY SIGNS

A common remodeling complaint shared at customer focus groups and on satisfaction surveys is that the project took much longer than expected. Dig a little deeper, however, and both parties share the responsibility for this disappointment.

More times than not, the customer never asked the remodeler how long the project would take. He or she made assumptions. Worse, the remodeler either didn't know how to forecast the project's duration or didn't address it with the prospect.

A piece of advice: Don't wait until the contract is signed to educate prospects about how long they will be inconvenienced for a project they now feel obligated to pursue.

Faulty assumptions and poor groundwork are the ingredients for what I call the perfect remodeling storm. It happens when customers make plans based on their idea of a finish date. Over time and missed deadlines, the process that led to hiring the remodeler becomes a contractual obligation to living through the horror. Working in these conditions is, well, stormy.

Your challenge becomes turning a potentially good job into a rush job.

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TrendMark Inc

TrendMark Inc. is a full service general contracting company specializing in remodeling serving the Triangle Area.

919-868-4545
P.O. Box 5712
Cary, NC
www.TrendMarkInc.com

TrendMark Inc. is a multi-award winning, full service general contracting company specializing in remodeling. Since 1996, we have served over 1500 clients throughout the Triangle with everything from a small room renovation, kitchen and bath remodeling to whole house remodels.

Our success starts by listening to you and what you need. We take your wish list and formulate a well thought out design that will combine function with beauty, while staying within your budget. Once your project in underway, we personally oversee all aspects ensuring attention to every detail. The result: your complete satisfaction. We take pride in transforming your house into your dream home.

TrendMark Inc. can handle all of your home needs including:
• Additions-Design/Build
• Whole House Remodeling
• Kitchens & Baths Remodeling
• Custom Homes
• Outdoor Living Areas