FAQ Helper -- Just Add Data! Raleigh NC

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Originally published at Internet.com

The importance of adding a FAQ to your ecommerce site can not be underestimated (see: "Just the FAQs"). With the proliferation of e-business development, online consumers have more shopping options than ever before and are unlikely to waste time on a site that doesn't answer their questions or meet their needs. A thorough, well-developed FAQ helps to eliminate the risk of unsatisfied browsers surfing over to your competition.

The concept of a FAQ is easy enough to understand but the implementation could be tricky. The information must be extremely organized or it defeats the purpose of enabling your customers to navigate easily through your store. Since an e-business owner's typical "to do" list is usually comprised of more items than can be completed in an average day, automating certain tasks and web functions can be valuable time-savers. Here's a couple of handy, free FAQ generators that will do the compiling and organizing for you, allowing you to devote yourself to other key development issues.

FAQs Maker is as simple as it gets -- create a title for the FAQ page, enter the most frequently received questions from your site visitors, fill in the respective answers and click the "generate" button. The completed source code is generated for you to cut and paste or you can have the code emailed to you if you prefer. A drop down menu is created with the questions and answers.

The Bravenet FAQ Database has multiple customization features that help to create a FAQ that visually matches your site. Personalization options include color, font, return URLs and keyword searches. If a visitor still needs additional information after a search they can email you directly from your FAQ pages.

While it is also helpful to have other, more advanced customer service tools in place -- toll-free support, live voice over IP, real-time chat -- the FAQ is the very basic and most fundamental method for answering the questions of