AIIM International Exposition & Conference
Dates: 4/20/2010 - 4/22/2010
Location: Pennsylvania Convention Center
Philadelphia, PA
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Times:8am-8pm
Phone:(617)-2198300
Address:
1101 Arch St
Philadelphia, PA
Description:
AIIM International Exposition & Conference is the largest enterprise content & document management conference and exposition showcasing the technologies and solutions that provide intelligence behind information. The AIIM International Exposition & Conference is organized by Questex Media Group, Inc.
Customer Service/Complaint Resolution - Dale Carnegie Training
Dates: 4/20/2010 - 4/20/2010
Location: Chamber's Bethlehem Office
Bethlehem, PA
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Times:8:30-11:30am
Email:lanital@lehighvalleychamber.org
Address:
561 Main Street
Bethlehem, PA
Description:
Resolving complaints to everyone’s satisfaction builds customer loyalty and strengthens the business relationship. In order to do this effectively you must know how to deal with the emotional and practical aspects of complaints. In this workshop you will learn how to implement a consistent process when resolving complaints, how to reduce the number and types of complaints, and how to accomplish this without a lot of stress.
Maximizing Google
Dates: 4/22/2010 - 4/22/2010
Location: Bethlehem, PA
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Times:3PM - 5PM
Email:martaa@lehighvalleychamber.org
Address:
561 Main Street, Suite 200
Bethlehem, PA
Description:
Google has dozens of integrated applications that can increase productivity, company collaboration adn your bottom line.This course provides an overview of how you can use Google and its various applications (Email, Calendar, maps, etc) to benefit your organization.
Customer Service/Turning Customer Service in to Sales - Dale Carnegie Training
Dates: 5/18/2010 - 5/18/2010
Location: Chamber's Bethlehem Office
Bethlehem, PA
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Times:8:30-11:30am
Email:lanital@lehighvalleychamber.org
Address:
561 Main Street
Bethlehem, PA
Description:
Your customer service department has the opportunity (and responsibility) to turn a prospect into a customer and a current customer into a lifelong relationship. In this workshop you will learn how to adopt a focused customer service process that adds value for your customers. With this process you can anticipate customer needs, identify selling opportunities, and guide customers to additional purchases.
American Red Cross CPR & First Aid Training
Dates: 6/11/2010 - 6/11/2010
Location: CarePlex
Pottstown, PA
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Times:8am-8pm
Phone:610.326.2300 ext. 555
Address:
81 Robinson Street
Pottstown, PA