Improving Customer Satisfaction Baltimore MD

Is your office clean and professional? Are there weeds outside, or litter? Are office windows clean? Are signs broken? (All these things could indicate sloppy service.) What do offices look like in off hours? Are the lights working? Are materials left about? These are the factor for improving customer service. Read on and learn more.

Local Companies

Accent Kitchen and Bath, Inc.
410 654 9777
8A Music Fair Road
Owings Mills, MD

Handyman On Call, LLC
443-850-6948
1319 Kingsbury rd
Owings Mills, MD

A2Z kitchens
443-992-3989
10904 kathleen CT
Columbia, MD

Correlli Roofing Co Inc
(410) 243-8668
3100 Falls Rd
Baltimore, MD

Glendale Home Improvements
(410) 337-9087
6720 Glenkirk Rd
Baltimore, MD

Home Team Home Improvement & Ornamental Iron
(410) 522-5510
1020 N Linwood Ave
Baltimore, MD

Steve's Building & Maintenance
(410) 288-6046
Baltimore, MD

Biltwell Remodeling
(410) 358-1043
3041 Fallstaff Rd Unit 507
Baltimore, MD

Advance Remodeling Inc
(410) 323-9100
Baltimore, MD

J & J Home Improvement
(410) 288-9631
7940 E Baltimore St
Baltimore, MD

Improving customer service increases referrals and solidifies long-term relationships. To improve the way you treat clients, you can train staff, give them books, and provide service incentives. Or you can hire a “mystery shopper.”

Marketing and management consultant Laura Benjamin (www.laura benjamin.com) says it's easy to find someone to “shop” your company to assess your image and customer service systems. While it's impractical for the shopper to contract a job and examine service from start to finish, they can learn plenty through office and site visits, as well as phone calls. Among questions they might answer are the following.

Are trucks and equipment maintained? Is truck or sign lettering faded? Are truck windows broken, bumpers dented?

Do customers hear their name enough? Are they called by their last name, out of respect?

What is on your recorded message? What music plays when customers are on hold? Response times and whether you get dropped from the system both say something about how you view customers.

Are you accessible? One company owner learned he wasn't accessible to long-term clients. He bought a second cell phone with a number he gives only to them.

Benjamin says the mystery shop can inclu

Click here to read full article from Remodeling

Featured Local Company

Accent Kitchen and Bath, Inc.

410 654 9777
8A Music Fair Road
Owings Mills, MD
www.accentkitchenandbath.com

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