Management Through Performance Measurement Greensboro NC

If you can’t measure it, you can’t manage it. Companies may be able to survive for a while if managers aren’t using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are the ones who are not only surviving, but thriving! Pick your favorite phrase: TQM, Process Management, Quality Circles, Improvement Teams, Standards and Measurement departments or any other title you prefer. The function is the same. Look at baseline data – percentages, dollars, hours, quantities – and continuously monitor the performance.

There should not be any task that a supervisor or staff members perform that cannot be measured. If you can’t measure it, you can’t manage it. Take a fast food restaurant for example. There are a plethora of areas that can be measured such as days without an accident, customer wait time in line, length of time burgers are in the warmer, amount of money off in the drawers, customer complaints, etc. Graph it out and keep a spread sheet of your figures. Clearly you’re looking for improvement. If there was a decline, brainstorm, find the root cause and then fix the problem.

The process is the same no matter what industry you’re managing. Whether you manufacture widgets, if you are the CEO of an internet marketing firm or if you sell cookies, take a look at all the steps involved in day to day operations. Assign values to the process. Set goals. Review the results on a daily, weekly or monthly basis. Remember, if you can’t measure it, you can’t mange it. Charts and graphs are an excellent tool to visually remind you of where you have been and where you plan to go.

In the midst of measuring your subordinates’ performance, don’t neglect to measure and manage your own operations. Don’t think for a minute that your boss isn’t looking at your performance. And if you’re the top dog, you had better be managing yourself well, or you will never succeed at managing others.

Author:

Rodney Boettger Article Source: thePhantomWriters Article Submission Service Featured Local Company ActionCOACH 336.510.7262 1050 Revolution Mill Greensboro, NC www.actioncoach.com Related Articles Supply Chain Metrics That Measure Up Greensboro NC CPG companies need to address key issues before making significant investments in supply chain performance management (SCPM) initiatives. Management must ensure enterprise-wide awareness and understanding of strategic and financial objectives along with the financial impact of supply chain performance on overall corporate performance. Motivating Others to Reach Goals Greensboro NC Hypersoft IT and Business Services Greensboro NC Correct Dilution Measurement Greensboro NC Improving Management Procedures Greensboro NC Six Sigma Tools For Process Control Greensboro NC Managing Uncertainty Greensboro NC Project Management Greensboro NC Rightsizing Your ITIL Implementation Greensboro NC Stakeholders and Business Performance Greensboro NC Related Articles Hypersoft IT and Business Services Greensboro NC Hypersoft offers reporting, monitoring, and analysis tools for various IT and business management services. The program can be integrated with Microsoft Exchange, Sendmail, and Sun One. Managing Uncertainty Greensboro NC Correct Dilution Measurement Greensboro NC Project Management Greensboro NC Stakeholders and Business Performance Greensboro NC Improving Management Procedures Greensboro NC Supply Chain Metrics That Measure Up Greensboro NC Rightsizing Your ITIL Implementation Greensboro NC Motivating Others to Reach Goals Greensboro NC Six Sigma Tools For Process Control Greensboro NC Save Articles.DirectoryM.net RSS feed Bookmark this on Delicious Bookmark this page   Copyright © BET Information Systems, Inc. All rights reserved.