Management Through Performance Measurement Raleigh NC

If you can’t measure it, you can’t manage it. Companies may be able to survive for a while if managers aren’t using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are the ones who are not only surviving, but thriving! Pick your favorite phrase: TQM, Process Management, Quality Circles, Improvement Teams, Standards and Measurement departments or any other title you prefer. The function is the same. Look at baseline data – percentages, dollars, hours, quantities – and continuously monitor the performance.

There should not be any task that a supervisor or staff members perform that cannot be measured. If you can’t measure it, you can’t manage it. Take a fast food restaurant for example. There are a plethora of areas that can be measured such as days without an accident, customer wait time in line, length of time burgers are in the warmer, amount of money off in the drawers, customer complaints, etc. Graph it out and keep a spread sheet of your figures. Clearly you’re looking for improvement. If there was a decline, brainstorm, find the root cause and then fix the problem.

The process is the same no matter what industry you’re managing. Whether you manufacture widgets, if you are the CEO of an internet marketing firm or if you sell cookies, take a look at all the steps involved in day to day operations. Assign values to the process. Set goals. Review the results on a daily, weekly or monthly basis. Remember, if you can’t measure it, you can’t mange it. Charts and graphs are an excellent tool to visually remind you of where you have been and where you plan to go.

In the midst of measuring your subordinates’ performance, don’t neglect to measure and manage your own operations. Don’t think for a minute that your boss isn’t looking at your performance. And if you’re the top dog, you had better be managing yourself well, or you will never succeed at managing others.

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Rodney Boettger Article Source: thePhantomWriters Article Submission Service Featured Local Company ElectriCities of NC Inc. (919) 760-6336 P.O. Box 29513 Raleigh, NC www.electricities.com Related Articles Rightsizing Your ITIL Implementation Raleigh NC Service level management drives business alignment, writes ITSM Watch guest columnist Frank Bucalo of CA. 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Two SCORE counselors will be available at each session to provide assistance. SCORE, a branch of the Small Business Administration, is a National Organization of retired executives who volunteer their time to assist new and existing small businesses become successful. SCORE also conducts small business workshops throughout the year.Reservations for counseling may be made by calling the Chamber at 556-1519. All information discussed in the sessions is considered strictly confidential and the services may be used as often as clients require. Services are available to both Chamber members and 'not-yet' members. Executive Committee Meeting Dates: 12/3/2009 - 12/3/2009 Location: Wake Forest Area Chamber of Commerce Boardroom Wake Forest, NC View Details Times:08:00 AM?-?09:00 AM Email:jodi@wakeforestchamber.org Address: 350 S. White Street Wake Forest, NC Lunch & Learn (Multicultural Business and Professional Network) Dates: 12/9/2009 - 12/9/2009 Location: Durham Chamber Durham, NC View Details Times:12:00pm-1:00pm Phone:919-682-2133 xt 227 Address: 300 W. Morgan Street, Suite 1400 Durham, NC Description: This month's Lunch & Learn seminar is hosted by the Multicultural Business & Professional Network and is free for members of the Durham Chamber of Commerce. Bring your own lunch and drinks will be provided. The monthly "Lunch & Learn" series provides members access to education and training, as well as networking. Meetings are held on the second Wednesday of each month from 12-1pm at the Chamber Small Business Managment Institute (SBC) Dates: 11/19/2009 - 11/19/2009 Location: Museum of Life+Science Durham, NC View Details Times:8:00am-10:00am Email:kmoore@durhamchamber.org Phone:919-682-2133 xt 227 Address: 433 W. Murray Ave. Durham, NC Description: Whether your business is new or you are an experienced business owner facing growth or challenges, the Small Business Management Institute (SBMI) will provide you with key elements of running a successful business. The Greater Durham Chamber of Commerce, in partnership with the Durham Technical Community College Small Business Center, has created a program that fits your schedule and connects you with the information you need to run your business.The Small Business Management Institute is designed specifically for the busy business owners and managers in mind. You may sign up for all four sessions or attend individual sessions. A Small Business Management Institute Certificate will be awarded to each participant who completes the full series. The sessions will be held August 27, September 17, October 15 and November 19. Small Business Managment Institute (SBC) Dates: 11/19/2009 - 11/19/2009 Location: Museum of Life+Science Durham, NC View Details Times:8:00am-10:00am Email:kmoore@durhamchamber.org Phone:919-682-2133 xt 227 Address: 433 W. Murray Ave. Durham, NC Description: Whether your business is new or you are an experienced business owner facing growth or challenges, the Small Business Management Institute (SBMI) will provide you with key elements of running a successful business. The Greater Durham Chamber of Commerce, in partnership with the Durham Technical Community College Small Business Center, has created a program that fits your schedule and connects you with the information you need to run your business.The Small Business Management Institute is designed specifically for the busy business owners and managers in mind. You may sign up for all four sessions or attend individual sessions. A Small Business Management Institute Certificate will be awarded to each participant who completes the full series. The sessions will be held August 27, September 17, October 15 and November 19.   Related Articles Six Sigma Tools For Process Control Raleigh NC The Six Sigma methodology is an advanced set of tools designed for problem-solving and quality improvement. This article introduces Six Sigma tools for process control. Read below to learn more. Managing Uncertainty Raleigh NC Improving Management Procedures Raleigh NC Rightsizing Your ITIL Implementation Raleigh NC Motivating Others to Reach Goals Raleigh NC Stakeholders and Business Performance Raleigh NC Correct Dilution Measurement Raleigh NC Project Management Raleigh NC Supply Chain Metrics That Measure Up Raleigh NC Hypersoft IT and Business Services Raleigh NC Save Articles.DirectoryM.net RSS feed Bookmark this on Delicious Bookmark this page   Copyright © BET Information Systems, Inc. All rights reserved.