Managing Your Support Department through Seasons of High Employee Turnover Bellerose NY

Even in the best run companies, support departments have the reputation for high employee turnover rates.

Local Companies

Nater Associates Ltd
516-285-8484 or 516-946-8416
116-03 Parkway Drive
Elmont, NY
BrandExperienced
516 835 6093
9 Cary Road
Great Neck, NY
Lexx Communications Inc.
516-315-4166
1 Swale Road
Franklin Square, NY
Agilence Health Advisors, LLC
(866) 803-8397
832 Plandome Rd
Manhasset , NY
Bizjump, Inc.
718-4461991
29-36 Ericsson Street
East Elmhurst, NY
ComplyGuard Networks.com
845-228-4284
265 Sunrise Highway
Rockville Centre, NY
Alpha Sum Business Machines
718 898-1538
33-27 9ast Street
Jackson Heights, NY
Barland's Information & Research Service
877 6850255
New york
Brooklyn, NY
INTOTHEBEST, Inc.
866-877-BEST
118 Wadsworth Ave.
Levittown, NY
PHONE CITY
(718) 864-8486
1134 ward ave 2
bronx, NY

Managing Your Support Department through Seasons of High Employee Turnover

Managing Your Support Department through Seasons of High Employee Turnover
Copyright © 2006-2008 Anne Sych

Even in the best run companies, support departments have the reputation for high employee turnover rates. Improved working conditions along with incentives such as bonuses and trips "sweeten the pot", and yet the average tech support employee turnover rate is under 2 years, with many employees leaving in less than 1 year. What is more frustrating is that the "trained" employee often leaves just when he has gained the knowledge to become truly productive.* So how can you retain important employee knowledge in the midst of continual personnel changes?

Knowledge Base Software!

A strong knowledge base repository is a vital component of your customer support system. Knowledge Base Software will help you:
  • Centralize & Retain Employee Knowledge: prevent knowledge from leaving when an employee leaves. By allowing employees to add articles to the knowledge base, which can be reviewed and edited by admin, articles are available for sharing in the future. Employees can also add experiential comments that will serve other employees performing the same task.
  • Reduce Employee Training Time: ability for new and existing employees to acquire job knowledge faster, which will reduce training time and providing higher job quality.

    In addition, Knowledge Base Software will enhance your Help Desk Support by allowing:
  • Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 access to customer self service via the Web.
  • Reduced Operational Costs: Streamlines processes, reduces call volumes and allows existing support representatives to service more customers.

    A robust company knowledge repository will empower support departments with high turnover rates to quickly bring new employees up to speed, enhance training, and build confidence in the employee. Customer support levels remain high when employees have the information to quickly resolve issues and new employees can have, at their fingertips, access to the knowledge of an employee who has been there longer.

    Equipped with these tools, your support center will run at peak efficiency despite typical employee turnover.
  • Tech Support Turnover Rates, Published by The Association of Support Professionals, pg. 2.




    About The Author:

    Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc.
    Novo Solutions, Inc. is an Independent Software Vendor (ISV) in Virginia Beach, Virginia specializing in Customer Support Software. Free trial versions of the Novo Help Desk Software, Knowledge Base Software and suite of web-based Customer Support Solutions are available. Contact: sales@novosolutions.com for more information. http://www.novosolutions.com/


    Article Source: thePhantomWriters Article Submission Service
  • Featured Local Company

    Nater Associates Ltd

    516-285-8484 or 516-946-8416
    116-03 Parkway Drive
    Elmont, NY
    www.naterassociates.com

    Nater Associates, Ltd is a company that applies a business perspective to the application of security methodology in the workplace and in other commercial & institutional settings. I believe that Security Directors must think like the business owner in delivering such services. We offer such services as Threat Assessments, Security Audits, Workplace Violence Prevention, Security Awareness Security Seminars, Security Advisor to CEOs & Corporate Security Directors and Expert Witness & Litigation Support involving serious injury and death.

    Very simply, what we do at Nater Associates is to help you assess your workplace security needs, structure your security policy and programs, train your employees and staff and provide continued support – the end result being a more practical, effective and efficient approach at implementing contemporary Workplace Security Measures while making your workforce part of the solution.

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