The Marriott offers a variety of guest services, which include pools, spas, health clubs, golfing, salon services, etc. Although different locations offer different variations of these services, the Marriott strives for global similarities in their standards concerning consumer care, cleanliness, and customer relations.
The Marriott offers a variety of guest services, which include pools, spas, health clubs, golfing, salon services, etc. Although different locations offer different variations of these services, the Marriott strives for global similarities in their standards concerning consumer care, cleanliness, and customer relations. Currently, individuals using Marriot’s for a special event, such as a business conference or a wedding, a travel stop, or a family outing, can expect to be treated quickly, efficiently, and courteously, regardless of the Marriott’s location.
Guests are valued as the most important proponent of care and service. Because Marriott hotels operate in the United States and a number of countries, the guest is seen as an invaluable proponent to its success and development. During its expansion, the Marriott has acquired a number of other hotel corporations, including, but not limited to, the Camelback Inn in 1967, the Residence Inn Co. in 1987, the Ritz-Carlton Hotel Co. in 1995. These mergers have allowed the Marriot to expand its services to include time-shares, senior living facilities, townplace suites, Fairfield suits, and a Marriott Executive Residence Branch. Because of the variety of individuals staying at a Marriott, the company divides their services into the following: hotels, people, approach, and technology.
For business trips, events, and weddings, the Marriott features professional planners, who are available at 2,600 locations. These planners can assist in high tech support and usage, food service, on-site issues, facility usage, which encompasses fitness, golf, and spa services. Redcoat Staff can help with any on-site issues, and Plumperfect Associates oversee all events to ensure a smooth, stress-free maintenance. This objective-oriented approach to event and meeting planning allows the Marriott to be a mainstay in the business, event, and wedding industry.
To make individual, company, and an event guest’s stays easier, the Marriot offers a variety of online features, which use technology for efficient registration. Some of these applications include, eGroup event registration, which can help ensure the accuracy of registration information by eliminating spelling mistakes, typos, etc. Pre-Arrival emails remind individuals of their upcoming stay, and even provide additional information, such as area maps, weather reports, etc. When staying at a Marriott, the tech staff can assist with videoconferencing, troubleshooting, high-speed internet connections (both wired and wireless), LCD projectors, laptop rentals, printers, and wireless microphones. Also, rewards members are granted a variety of special offers, with the latest being no black out dates as of January 15, 2009.
For international travelers, the Marriott International is the perfect choice. Although headquarters is in Bethesda, MD, the Marriott International operates 3,100 lodges in the United States, as well as 66 lodges in countries and territories outside of the United States. First time visitors, seasoned travelers, and businessmen can all utilize a Marriott International and expect the same level of care and service. In December of 2008, the Marriott opened its first branded property location on the Indonesian island of Sumatra. Additionally, in December 2008, the Marriott opened the Hong Kong SkyCity Marriott, which is connected to the AsiaWorld Expo Center. Both hotels have specialty rates for the Chinese New Year, lasting until March 2009. Other specialty rates apply to: Canada, the Caribbean, and Latin America. By 2011, the Marriott plans to expand from 23 to 24 countries with an additional 60 properties.
For environmentally friendly guests, The Marriott has made sure to accommodate customer needs according to requests and the changing times. In September of 2006, all United States and Canadian Marriot’s became “smoke free” facilities. Additionally, in April of that same year, the Marriott launched its first Annual Environmental Awareness Month, which is focused on preserving nature and natural resources. In 2005, the Marriott International became the first hospitality management company to join the United States Environmental Protection Agency’s (EPA) Climate Leaders Program. By the end of 2009, The Marriott Corporation plans to create and implement green hotel guidelines in collaboration with the United States Green Building Council’s Leadership in Energy and Environmental Design (LEED) standards. Currently, Marriott buildings are waste neutral via an aggressive recycling campaign.
It all started with a root beer stand in 1927 and, eventually, grew into a chain of over 2,500 hotels. In 1927, Marriott founder, John Willard (J.W.) Marriot opened an A&W Root Beer stand in Washington, D.C. Later on that year, the stand blossomed into The Hot Shoppe, which served a variety of food at street stands and airport terminals. However, it would be 30 more years before the first hotel opened in Arlington, VA, and The Hot Shoppe changed its name to the Marriott Corporation. In the years to follow, J.W. became the company’s C.E.O and developed the customer and employee centered focus that would remain the hotel chain’s driving force well into the new millennium.
J.W. once said, “Take care of your employees, and they’ll take care of your customers.” This statement became the company’s backbone for consumer relations, employee management, and overall success. The company’s core value and culture is focused on what they call the “Spirit to Serve,” and associates are instructed that people are the most important assets. With this belief, employees are managed in environments that are centered on growth and personal development.
Before his death in 1985, Marriott founder, J.W. Willard philosophized that "A man should keep on being constructive, and do constructive things. He should take part in the things that go on in this wonderful world. He should be someone to be reckoned with. He should live life and make every day count, to the very end…” Although he could not have imagined how his hot dog stand would grow into a quality, customer-centered hotel service, this focus has continued, and the Marriott now offers a variety of customer-friendly benefits, including spas, event planning, fitness centers, technology supports, etc. However, one of the key aspects to the Marriott’s success both in the United States and abroad has been due to its commitment to customer satisfaction, quality care, and global recognition. Because of this, The Marriott not only has become a major financial force, but also has become a global contributor to growth and development in the areas of hotel, vacation, and travel.
Featured Local Company
sparkleshousekeeping
916 470 8654
4851 sorenson way
antelope, CA