Your Restaurant Staff Are Your Greatest Asset West Lafayette IN

Your staff are many things:

they are your front line PR organisationthey are your sales forcethey are your restaurant critic...and many other things too.

Always hire employees who like people. You want people that are enthusiastic and fun. Restaurant people need to be 'people people'. You do not hire people that are just looking for a job and after the money that goes with it. That will be a recipe for disaster for any restaurant. You want people that want that job because it's what they enjoy.

As a restaurant owner you will always want to make sure that there are some things that cannot be taught. You cannot teach someone to smile or to make people feel comfortable. You cannot teach people to be genuine. These are skills that are innate...they come from a persons personality, not from training. Experience may be important, but good interpersonal skills are paramount.

Here are a few things to think about when it comes to staff:

Always hire an incredible host or hostess. They should seem thrilled to see the customer.

Your waiters should always understand that it is in their best interest to have great rapport with customers. Their tip average will go up accordingly.

Your waiters are your primary sales force.

Your staff needs support and encouragement.

Include tasting sessions for you staff

Do not allow your staff to use formatted 'parrot fashion' script.

Train all staff in selecting, opening and serving wine

Keep your staff informed of your plans and also any changes

Give business cards to staff members... if not their own give them some of yours

Encourage staff to take initiative

Allow chefs to take risks

Allow time for managers to mingle with guests

Make sure they say goodbye to all your customers and make them look forward to returning

Pay attention to staff perceptions

You must understand the difference that training can make to the success of any restaurant or café. It produces higher levels of efficiency and also achieves greater staff loyalty and commitment.

You are all a team and reliant on each other. So why not make it fun at the same time.

Copyright: Copyright © 2006-2008 Ian Macdonald

About the Author:

Ian Macdonald as founder and owner of Macdonald's Gourmet Burgers combines his passion and knowledge of food, wine and nutrition with savvy business tactics. He is also the MD of a corporate consulting firm that advises on strategic negotiation, dispute resolution and workplace change. Clients are mainly from top 100 corporations. For lots of free resources from their extensive website go to: http://www.MacdonaldsGourmetBurgers.com

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